Privacy Policy

This Privacy Policy describes how Vyder.AI ("we", "us", "our") collects, uses, and shares information about you when you use Vyder.AI (the "Service"). We are based in Canada and comply with applicable Canadian privacy law, including PIPEDA.

1. Information We Collect

• Account information: name, email address, password (hashed), and authentication provider details (e.g. Google).
• Profile information: display name, avatar, and any preferences you choose to save.
• Usage information: Instagram handles you submit for analysis, watchlist entries, saved reports, and feature interactions.
• Payment information: we do not store your full payment card details. Payments are processed by Stripe and/or PayPal, who provide us with a transaction identifier and limited billing metadata.
• Technical information: IP address, browser type, device identifiers, log data, and approximate location.

2. How We Use Your Information

• To provide, operate, and maintain the Service.
• To process transactions and deliver purchased access.
• To generate AI-powered analyses requested by you.
• To communicate with you about your account, security, and product updates.
• To detect, prevent, and address fraud, abuse, or technical issues.
• To comply with legal obligations.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. For full details please see our Cookie Policy.

4. Third-Party Services

We rely on a small number of trusted third parties to operate the Service. Each provider has its own privacy policy:

• Stripe — payment processing.
• PayPal — payment processing.
• Hosting & database providers — for application hosting and data storage.
• AI providers — for generating analyses based on the public Instagram data you submit.
• Analytics providers — for understanding aggregated product usage.

We do not sell your personal information. We share information with these providers only to the extent necessary to operate the Service.

5. Data Retention

We retain personal information for as long as your account is active and for a reasonable period afterwards to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time by emailing [email protected].

6. Security Practices

We use industry-standard administrative, technical, and physical safeguards designed to protect your information, including encryption in transit (TLS), encrypted database storage, access controls, and row-level security. No internet transmission or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information.
• Withdraw consent or object to certain processing.
• Lodge a complaint with your local data protection authority (in Canada, the Office of the Privacy Commissioner).

To exercise any of these rights, contact us at [email protected].

8. International Users

The Service is operated from Canada. If you access the Service from outside Canada, you understand and consent to your information being transferred to, stored, and processed in Canada and other countries where our service providers operate, which may have data protection laws different from those of your jurisdiction.

9. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect when it was last changed.

11. Contact

For privacy questions or requests, contact [email protected] or write to Vyder.AI, Toronto, Ontario, Canada.